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12 Ways to Improve Your Net Promoter Score (NPS)

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12 Ways to Improve Your Net Promoter Score (NPS)

"I think the biggest challenge is making certain that everyone at all levels of our organization understand why NPS score is important and what those drivers are and why we do what we do," said Jay Woody, chief medical officer of Intuitive Health and co-founder of Legacy ER & Urgent Care.

Customer Gauge: 12 Ways to Improve Your Net Promoter Score (NPS)