Voice of Customer Examples From 6 Leading Companies
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"We streamlined the process by empowering our leaders, on both the care and administrative side, to lead the NPS program and really hone in on not just the bad experiences (we have a workflow process for that), but also to celebrate the wins. It was spreading the word about our promoters that got everybody excited,” said Chief Marketing Officer, David Apple.
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Customer Gauge: Voice of Customer Examples From 6 Leading Companies
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